Customer Code of Conduct

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  3. Customer Code of Conduct

Code of Conduct


This code outlines the conduct, behaviours and ethics that are expected to be exhibited by our customers/clients and or users at Suited Tutor. It aims to help us safeguard and protect our ambitious tutors and personnel, and reduce the possibility of any unforeseen or unprecedented allegations being raised against our customers.

As a user or customer at Suited Tutor, referring to guardians, parents, students or generic users, you have a duty of care and safeguarding towards our tutors, who offer their services on this platform. 

Proceeding forward, as an active user or customer at the Suited Tutor platform, you consent and agreed to comply with the following code of conduct and ethics:

  • Always behave in a friendly manner, when interacting with other fellow tutors or our personnel
  • To be on time for each scheduled session, and preferably ready and waiting for the tutor(s) to arrive, before the classes commence
  • Use appropriate language and tone in all plausible interactions with our tutors or the platform's personnel. We are a vivid and ambitious organisation, thereby, we expect our collaborative customers/clients to be friendly, approachable and willing to go the extra mile, to exceed expectations. (As we believe in you).
  • To ensure, prior to the beginning of the classes that the internet is functional/working, and the ability to familiarise yourself with our in-built teaching platform, for instance, to be familiar with screen sharing, and use of a whiteboard)
  • Pay for scheduled sessions in advance and in a timely manner. (Should you experience any issues with any digital transactions, you can reach out to a trusted member of this platform, who will be happy to help you).
  • To be proactive and communicate any unforeseen situations or unprecedented circumstances to other fellow tutors, with whom you may have scheduled any classes or a fellow Suited Tutor member, so as to raise awareness 
  • To ensure an open and sincere line of communication, between yourself and the Suited Tutor Community
  • To be responsive to messages, derived from fellow tutors and users of the Suited Tutor platform and reply in a timely manner
  • To seek out assistance from a fellow platform member or Suited Tutor personnel, should you require any further guidance
  • Prioritise the welfare and safety of students, by following Suited Tutor's safeguarding policy, by pointing out or flagging up issues to the designated or assigned Safeguarding Officer or point of contact

Customer Guidelines

The following are guidelines and recommendations for maintaining seamless interactions, whilst using the Suited Tutor platform:

  • Should any conflicts emerge during the learning session, please make sure to contact the tutors or preferably a fellow member from Suited Tutor.  
  • Should any tutoring arrangements change for any personal or professional reason, contact your tutor(s) as soon as possible. (Preferably and at least 24 hours in advance, to prevent any unforeseen ramifications).
  • If you wish to set any boundaries in your sessions, make sure to provide clear directions to the tutor(s)
  • Should you experience any issues, which may have caused discomfort or made you feel uncomfortable, then you are kindly encouraged to reach out to us or a fellow member from Suited Tutor, to effectively handle it

The tutor/teacher reserves the right to decline a student/ family member's request to tutor them, if there are any worries about the suitability or compatibility or if the tutors are feeling uncomfortable resuming any forthcoming interactions with those associated parents or students.

Code of Ethics

As a customer of the Suited Tutor platform you agree to ace, in accordance with the following guidelines:

  • Respect for other others' rights and dignity: Customers will need to respect the tutors' privacy, confidentiality and self-determination
  • Integrity: Customers will practise and promote accuracy, honesty and truthfulness
  • Best Interest: Customers will act in the best interest of tutees, alluding to students, to help them achieve their goals
  • Fairness: Customers may need to exercise reasonable judgement to ensure that their potential biases, boundaries of their competence and limitation of their expertise do not lead to condoning  unjust practices
  • Responsibility: Customers will take responsibility for their course of action or behaviour, and aspire to resolve any conflicts that may arise between themselves and their prospective tutor(s)
  • Respect individual differences: Customers will respect cultural, individual, language or political differences, including those based on the protected characteristics, such as gender, race, nationality, religion or disability
  • Confidentiality: Customers will maintain the highest privacy standards, in terms of safeguarding their tutor's or organisation's case-sensitive or personal details.

Unacceptable Behaviour 

As a customer, you must not:

  • arrange to meet a tutor online or face-to-face, outside of the scheduled classes
  • accept bribery or promote other bribery acts, encouraging you to accept classes being facilitated outside the Suited Tutor platform. (If in doubt, you are highly encouraged to speak with a member of the Suited Tutor company, who would be happy to help you)
  • smoke or consume alcohol or use illegal substances during the sessions
  • make inappropriate promises to tutors
  • liaise with the customer or platform members in a hostile and inappropriate manner
  • engage in behaviour that is in any way abusive, along with having any form of physical intimacy with a tutor
  • share your contact details or social media details, to accept classes being facilitated outside the Suited Tutor platform
  • patronise or make tutors or fellow platform members feel belittled
  • make sarcastic, derogatory or offensive in any manner comments or gestures to or in front of other fellow tutors or platform members
  • advertise any unsolicited marketing services or materials that Suited Tutor may deem to be a spam


Suited Tutor will take no responsibility for any of the customers/clients' exhibited misconduct or inappropriate behaviour towards the tutors or other associated platform users. 

Suited Tutor reserves the right to accept no responsibility for those parents, who may tarnish the firm's reputation or act in an unlawful manner.

If you - as a customer, (referring to a parent, student, guardian or generic user) have acted in an inappropriate manner, depending on the severity of the situation, you may be asked to leave the Suited Tutor platform. We may also make a report to the statutory agencies, such as the policy and/or local authority child protection services, to ensure the student's integrity is safeguarded. 

To add, Suited Tutor operates and has a 0% tolerance against any potential bullying, harassment or malicious activity against our aspiring tutors or fellow Suited Tutor members.


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