Rescheduled Lessons?
As a parent, you can reschedule any successfully confirmed lessons, however, an in-advance notice of ideally 48 hours, (or at least 24 hours - on special or medical circumstances), should be provided to the tutors.
We also empathise with the fact that sometimes some unexpected life events may occur, such as catching a cold or having a doctor's appointment, nevertheless, we would highly recommend you - to reach out to your tutor(s) and update them about your circumstances, so that they will be kept in the loop.
Cancelled Lessons?
If you need to cancel any upcoming lessons, please inform your child's tutor as soon as possible. Ideally, give more than 48 hours' notice, (or 24 hours' notice in advance on special or medical occasions), by sending them a message.
In case you decide to reschedule or cancel the class, without notifying the tutor in less than 24 hours, (between 8 to 24 hours), then it can be upon the tutor's discretion, whether they decide to keep a portion of the lesson's earnings or not. Should such cases get repeated, referring to the lessons' rescheduling or cancellation in less than 24 hours, from the parent's or student's side, then the tutor(s) can keep 50% of the lesson's earnings.
Finally, if you decide to reschedule or cancel a class without notifying your kid's tutor in less than 8 hours, (between a few seconds to 8 hours), before your child's lesson starts, then you will be charged 100% of the session's earnings.
Good To Know
You can read and find out more about our Cancellation Policy here. If you need any further support, our friendly team at Suited Tutor would be happy to help you.
