Tutor Treatment
As part of your venturous learning experience and journey, it would be expected from your side (as a customer) to treat our tutors at Suited Tutor, in a respectful, considerate and reply to them in a timely manner; the same way that you would also like to be treated.
What if, I find it difficult to work with a specific tutor?
In the event, a tutor has treated you in an inappropriate or perhaps disrespectful manner, (which will hopefully never be the case), despite your consecutive efforts to be polite, courteous and accommodating, then please remain calm and talk to us. We would advise you to repeat the information that has been communicated between you and the tutor, and share them via email to: care@suitedtutor.com, so that our friendly customer support team can chip in and solve the issue. Alternatively, you may relay that issue to your parent and they would then be able to share with us, what has occurred.
Good to Know
Merely for your information, we expect our tutors to treat you with respect, calmness and patience, the same way you are also treating them. Should we find out that there has been an incident of bullying or harassment against you, then we will do whatever it takes, to terminate their access (to our Suited Tutor platform) imminently.
We have incorporated as part of our company policy - a 0% tolerance against any potential bullying, harassment or malicious activity against our aspiring students. You can find out more about our Harassment and Bullying Policy here.
