Rescheduled Lessons?
As a mature student, (or if less than 16 years of age, then your parent), you can reschedule any successfully confirmed lessons, however, an in-advance notice of ideally 48 hours (or at least 24 hours) should be provided to the tutors.
We also empathise with the fact that sometimes some unexpected life events may occur, such as catching a cold or having a doctor's appointment, nevertheless, we would highly recommend you - to reach out to your tutor(s) and update them about your circumstances, so that they will be kept in the loop. (Alternatively, you could ask your parent/guardian to contact the tutor, on your behalf).
Cancelled Lessons?
If you need to cancel a lesson scheduled in the next few days, please give your tutor plenty of notice. Ideally, let them know more than 48 hours in advance, (or at least 24 hours before the lesson - on special or medical circumstances), by sending them a message.
In case you decide to reschedule or cancel the class, without notifying the tutor in less than 24 hours, then it can be upon the tutor's discretion, whether they decide to keep a portion of the lesson's earnings or not. Should such cases get repeated, referring to the lessons' rescheduling or cancellation in less than 24 hours, (between 8 to 24 hours), from the parent's or student's side, then the tutor(s) can keep 50% of the lesson's earnings.
Finally, if you decide to reschedule or cancel a class without notifying your tutor in less than 8 hours, (between a few seconds to 8 hours), before your lesson starts, then you will be charged 100% of the session's earnings.
Good To Know
You can read and find out more about our Cancellation Policy here. If you need any further support, our friendly team at Suited Tutor would be happy to help you.
