Troubleshooting

How can I share my feedback or suggest any new features for my tuition classes?

Want to Share some Feedback? Here at Suited Tutor, we warm-heartedly welcome our valuable customers' aspirations and feedback, great or not, so that we can continually enhance you ...

Written by Lawrence

The chatbot is 'playing up', how can I resolve this?

This is as simple as 'ABC'. If you ever encounter a case, where the chatbot is either 'playing up' or not responding as expected, then it would be advisable to refresh your web pag ...

Written by Kimberley

How do I provide feedback or suggest new course feature improvements?

Share Your Feedback with Suited Tutor At Suited Tutor, we wholeheartedly welcome your valuable feedback, to continually enhance your browsing and user experience. Simply because.. ...

Written by Lawrence

How do I create a safe and strong password?

What Makes a Password Strong? The key aspects that can make a user's password are related to length, (the longer the better), a mix of uppercase and lowercase letters, numbers, sy ...

Written by Abigail

How to check whether my web browser is out of/up-to-date?

It's essential to ensure your web browser is always updated, as outdated browsers may pose significant security risks. Using an older web browser may result in overlooking valuable ...

Written by Lawrence

Best practices to enhance your chat browsing experience

For Apple and iOS users, we highly recommend using either the Google Chrome or Mozilla Firefox browser on your desktop, laptop, or PC, to ensure a smooth sailing and seamless chat ...

Written by Lawrence

How can I contact you directly?

We are here for you There are multiple ways to contact our friendly team at Suited Tutor, should you require any further support or guidance. You can reach out to us, from any of ...

Written by Kimberley

I forgot my password. How do I reset it?

Forgotten Passwords? If you ever encounter or experience an unforeseen situation, where you have either forgotten your memorable password or you have a good feeling that your pass ...

Written by Kimberley

Can I use any browser to access Suited Tutor?

Are all browsers compatible with the Suited Tutor platform? As a user, whether you are a parent, guardian, tutor, volunteer or a generic platform member, we would recommend you us ...

Written by Theo

I can't join the lesson. What shall I do?

Class Joining Issues? In the event, you encounter any unexpected or technical connection issues, which may prevent you from joining your online/virtual classes, then you may refer ...

Written by Valerie

I'm having network connection issues. What shall I do?

Network connection Issues? Should you ever come across any unforeseen or technical connectivity issues, we would recommend consulting the following helpful troubleshooting guideli ...

Written by Kimberley

Are lessons listed in my timezone? What happens if I travel to another country?

Timezone Questions? The majority of the classes take place within the UK, using the Greenwich Mean Time (GMT) timezone. However, should the tutor or parent/student decide to go o ...

Written by Valerie

How do I report or block a user?

Unsolicited or Inappropriate Behaviour? Should you ever encounter any situations - where other fellow platform users are using Suited Tutor in an unsolicited or malicious manner, ...

Written by Rodrigo